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Technical support for Cpanel Account

Cpanel Flash Tutorials

Creating a POP email account Watch movie
Creating a default email address Watch movie
Creating an email account, Outlook Express Watch movie
Creating an Auto Responder Watch movie
Creating a mail forwarder (redirect) Watch movie
Managing WebMail Watch movie
Creating a Subdomain Watch movie
Addon Domain Maintenance Watch movie
Creating a new FTP account Watch movie
Redirecting a URL Watch movie
Password protecting a directory Watch movie
Using the file manager Watch movie
Backing up your site Watch movie
Changing your account password Watch movie
Creating custom errors pages Watch movie
Installing FrontPage Extensions Watch movie
Providing Hotlink protection Watch movie
Using the Index Manager Watch movie
Creating a MySQL Database Watch movie
Managing databases with PHP Admin Watch movie

Publishing your web via HTTP Watch movie
Publishing your web in live mode via HTTP Watch movie
Publishing your web via FTP Watch movie
Deleting files off your server Watch movie
Creating forms in FrontPage Watch movie
Password protecting a directory (subweb) Watch movie
Changing your password in FrontPage Watch movie

Creating an email account in Outlook Express Watch movie
Creating an email account in Outlook 2002 Watch movie
Creating an email account in Netscape Communicator Watch movie
Creating an email account in Eudora Watch movie
Creating an email account in Incredimail Watch movie
Creating an email account in Pegasus Watch movie

Getting started in SiteStudio Watch movie
Creating a Product Page in SiteStudio Watch movie
Creating an FAQ Page in SiteStudio Watch movie
Creating a Download Page in SiteStudio Watch movie
Editing a page in SiteStudio Watch movie
Password protecting a page in SiteStudio Watch movie
Configuring your Site Settings in SiteStudio Watch movie

  1. What is a custom error page?
  2. What kind of error pages can I create?
  3. How can I make my own "error pages"?

1. What is a custom error page?

A custom error page is an error page you can make to look like it "belongs" to your web site. If a visitor to your web site types in the wrong URL (address), or enters the incorrect information, you can have nice looking error pages that can redirect them to another part of your website instead having a visitor leave your site discouraged. An example of a standard non-custom 404 "Page Not Found" error page is HERE. With a custom 404 page, you can add your logo to the page and also redirect them back to the home page. For more information about 404 pages, please click here

2. What kind of error pages can I create?

  • 400 Bad request -- This means that a request for a URL has been made but the server is not configured or capable of responding to it. This might be the case for URLs that are handed-off to a servlet engine where no default document or servlet is configured, or the HTTP request method is not implemented.)
  • 401 Authorization Required -- "Authorization is required to view this page. You have not provided valid username/password information." This means that the required username and/or password was not properly entered to access a password protected page or area of the web site space.
  • 403 Forbidden -- "You are not allowed to access this page." (This error refers to pages that the server is finding, ie. they do exist, but the permissions on the file are not sufficient to allow the webserver to "serve" the page to any end user with or without a password. If you want this page to be viewable by the user you must change permissions on the file.)
  • 404 Page Not Found -- "The requested URL could not be found on this site." Probably the most common error message, this means the page as it was entered in the URL does not exist on the server. This is usually caused by someone incorrectly typing the URL, or by the web master renaming or moving an existing page to a different directory. (Old links may continue to show up in Search Engines for months, and if pages have been deleted or moved, any attempts to access the old links will result in a 404 Page Not Found error unless you have a redirect set up from the old page to the new page.)
  • 500 Internal Server Error -- "The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and anything you might have done to produce this error." (By the way this error is usually caused by a misconfiguration in a script, so if you get this you will should look at your error logs in your hosting account cPanel to find out the cause.)

3. How can I make my own "error pages"?

Create an html or shtml page that looks like and says what you want it to. Click "Error Pages " icon. The process is almost step-by-step and "almost" self-explanatory. Click on whichever error page you want to customize. It will take you to a big text box, copy the entire HTML code of the custom error page you created and paste it all into the text box, then click "Save". There are a few tricks to success however:

  1. Make sure that everything in your page code uses the entire url, including image sources. If you're using stylesheets or JavaScripts, make sure that they also use the entire url in the call:

    <img src="">
           instead of simply
    <img src="images/imagename.jpg">, and
    <script language="JavaScript" src=""></script>
    <link rel="stylesheet" href="" type="text/css">

    and so on. Or you could simply put your styles right into the body of the page, ditto with the JS unless it's one that must be placed between <head> and </head> tags.

    1. The code for the Error page must be at least 10Kb or it won't display properly in Internet Explorer. It's just one of IE's quirks. An easy workaround if you don't want your error page to ramble on & on is to simply put a bunch of other "stuff" within comment tags somewhere in your page. That way it won't show up when displayed in a browser. Comment tags are <!-- and -->, with the <!-- placed before your comments and --> placed after. Anything you have between these two tags will not be displayed in a browser. Example:
    <!-- This is a bunch of extra stuff I have to write in order to make the code of this page large enough for the custom error page to show up in Internet Explorer. Thanks Bill Gates!! blah blah blah blah and on and on until the page is long enough :-s -->
    1. In your cPanel when you select the Error Page you want to edit, you will find above the edit text box several buttons:
      • Referring URL
      • Visitor's IP address
      • Requested URL
      • Server Name
      • User's Browser
      • Status Code

      These are things you can insert into the code of your page to customize it even further. For example if you choose "Requested URL", it will give you code to insert into your page so that the URL requested by the visitor is displayed on the page.

      To the left of these buttons is another button that says "Click to Insert". Now this is a little misleading. When you click to insert, it will NOT insert anything where you have your curser. I wish it did but it won't; it's a cPanel quirk. It will instead insert the code just after or just before any code you have entered in the text box. The "inserted" bit of code will look something like this: <!--#echo var="REQUEST_URI" --> although the "REQUEST_URI" may be replaced by something else depending on what you selected. Look for it at the very beginning or very end of your pasted code and then cut/paste it into the proper spot in your html code.

    2. Make your custom error page/s interesting and helpful. Give visitors information they can use to navigate your site: Links, a menu, email address for help or support, etc. A bit of humor can be fun too, if it fits in with your site, by taking some of the edge off people's frustration when they get an error page.

    3. And of course it would be best to coordinate your error page/s with your site, at least to some extent.

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