1. How do I create a new
email account in my Control Panel?
1. Go to http://yourdomain.com/cpanel/ or in secure mode at https://yourdomain.com:2083
Click YES if you receive the security message
2. In the "Mail" section, choose " Manage Accounts" link
3. Click "Add Account" link on bottom of page, and then type the new username and the password.
4. Type in a mailbox quota if desired.
5. Click "Create" and you will have successfully created an email account
2. I can't send email via your
server. What's wrong?
Our SMTP servers are configured as secure relays. This
means that you cannot simply reference "mail.yourdomain.com"
as an Outgoing mailserver unless you successfully log
in via one of your POP3 accounts at "mail.yourdomain.com"
before you try to send. This is a mandatory setting to
prevent spammers from using our mailservers as havens
for unsolicited email. If you are getting a "relaying
prohibited" or "disconnected by administrator"
error, it means that you haven't logged into the POP3
server at your domain before you tried to send through
the smtp server at your domain. To log in, you need to
check for mail first.
3. How do I create email aliases,
and how do I redirect them?
It is not necessary to create email aliases for your
default email account, as your default (primary email
account for the domain) acts as a "Catch All"
account. In other words, "firstname.lastname@example.org"
will be automatically be delivered to your default mail
To use aliases off other email accounts in your domain,
go to your Control Panel, and under the Mail Menu heading
select "Forwarders." Fill in the blanks (it's
easy, you'll see when you get there.)
You may also use forwarders to forward email from any
of your domain email accounts to other address/es.
4. How do I access webmail
with my browser?
Type http://yourdomain.com/webmail or in secure mode https://yourdomain.com:2096 (Replace yourdomain.com with
your actual domain name), click YES if you receive the security message.
There are 3 different webmail programs to choose. Test each one and see which is best for you.
You can also login to your Control
Panel and click "Web
Log in with the POP account username and password.
NOTE: For all email accounts created after the primary/default
account, in other words for all extra email accounts you
create from cPanel, the email username/login name will
be the entire email address instead of just the
"user" name you created for that email account.
Whereas for your primary email account your login name
is simply "username", for all other email accounts
in your hosting account, the login name will be
5. How do I set up my email
account in Outlook Express?
There is a Outlook (Express) Autoconfig link in your email panel under "Mail"
-->"Add/Remove Accounts" link